Robylon
General customer-support AI platform, not healthcare-specific: AI agents answer chat, email, WhatsApp and (on the Business plan) phone calls from your own knowledge base and policies, and hand what they can't resolve to staff. On the Business plan it connects to helpdesks such as Zendesk, Freshdesk and Zoho Desk.
At a glance
- Pricing
- Starter free (300 AI credits a month, about 40 chat conversations); Pro from $25/month (adds email and WhatsApp); phone calls start on the Business plan at $180/month; 10% off yearly billing; voice calls use credits at a different rate that the pricing page does not list (vendor pricing page) (source)
- HIPAA BAA
- unverified – the vendor told us a BAA is available on request (vendor submission); its site says it is HIPAA compliant but has no public BAA page. Ask for the BAA in writing before any patient calls or messages (source)
- Category
- Phones & Scheduling
- Website
- www.robylon.ai
- Source
- www.robylon.ai
- Best fit
- Practices that already use a helpdesk tool and want one AI agent across chat, email and, on the Business plan, phone.
- Last checked
- 2026-10-22
AIOP Score: 5.5/10
Methodology →Editorial score calculated from the facts on this page. Sponsorship and featured status never affect it. "Unverified" criteria are scored conservatively until confirmed.
| HIPAA / BAA availability (30%) | 2.0 | BAA not confirmed from public sources unverified | |
|---|---|---|---|
| Pricing transparency (10%) | 10.0 | Price published by vendor | |
| Small-practice fit (30%) | 7.0 | Entry price for phone calls ~$180/mo (Business plan; cheaper plans don't include it) | |
| Setup & integrations (15%) | 7.0 | Also mentions: connections to other tools | |
| Feature depth (15%) | 5.3 | 4 of 24 listed capabilities: call answering, patient messaging, email & inbox, multilingual |
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Disclaimer: This site covers administrative and operational workflows only. It is not clinical, legal, or compliance advice. Pricing and plan details come from vendor sites or third-party reviews as of the date shown and can change – confirm directly with each vendor and your compliance advisor before using any tool with protected health information.