Dialpad
Cloud business phone, meetings and contact center with built-in AI call transcripts and summaries. Dialpad AI Agents, sold separately in its contact-center line, can answer calls and chats, route callers and book appointments where configured. Not healthcare-specific.
At a glance
- Pricing
- Connect Standard $15/user/mo and Pro $25/user/mo billed annually; Enterprise by quote. AI Agents are not included in Connect seats: custom, conversation-based pricing from prepaid credits through sales; per-conversation rates not published (vendor pricing page) (source)
- HIPAA BAA
- Yes – Company Admins on any paid account can sign a BAA online in the Admin Portal; the vendor's BAA help pages do not name AI Agents, so AI Agent coverage is unconfirmed – check with Dialpad before using AI Agents with PHI (vendor help center) (source)
- Category
- Phones & Scheduling
- Website
- www.dialpad.com
- Source
- www.dialpad.com
- Last checked
- 2026-10-27
How it compares
How we evaluate tools →From the facts on this page. Sponsorship and affiliate status never affect how tools are evaluated or ordered. "Unverified" means we could not confirm it from the vendor.
| HIPAA BAA | Vendor states a BAA is available |
|---|---|
| Pricing | Price published by vendor (some tiers quote-only) |
| Small-practice fit | Entry price ~$15/mo |
| Setup and integrations | No integrations named in our data unverified |
| Features | 4 of 24 listed capabilities: call answering, scheduling, summaries, transcription & dictation |
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Disclaimer: This site covers administrative and operational workflows only. It is not clinical, legal, or compliance advice. Pricing and plan details come from vendor sites or third-party reviews as of the date shown and can change – confirm directly with each vendor and your compliance advisor before using any tool with protected health information.