Zoom Virtual Agent Receptionist
AI receptionist that answers calls around the clock, answers common questions from your business information, books appointments in Google Calendar, Microsoft Outlook/Exchange or Zoom Scheduler, and routes callers to staff with context. The standalone plan, launched in July 2026, works with an existing phone system; paired with Zoom Phone it adds SMS and warm transfer to Zoom Phone users. Not healthcare-specific.
At a glance
- Pricing
- Standalone plan for any phone system from $25/mo for 100 voice minutes billed annually, or $29.99/mo billed monthly; with Zoom Phone from $0.30 per minute plus the cost of Zoom Phone; free trial available (vendor pricing page and July 2026 launch release) (source)
- HIPAA BAA
- Unverified – Virtual Agent Receptionist coverage, including the standalone plan, is unconfirmed; get it confirmed in writing before using it with patient information. Zoom signs BAAs on paid plans only (Pro at checkout; Business and higher through sales); its receptionist FAQ says Zoom offers a BAA but to confirm the compliance configuration with Zoom sales, and Zoom also says certain AI features may not be available to customers with a BAA (vendor FAQ and support article) (source)
- Category
- Phones & Scheduling
- Website
- www.zoom.com/en/products/voip-phone/features/ai-receptionist
- Source
- zoom.us
- Last checked
- 2026-10-28
How it compares
How we evaluate tools →From the facts on this page. Sponsorship and affiliate status never affect how tools are evaluated or ordered. "Unverified" means we could not confirm it from the vendor.
| HIPAA BAA | BAA not confirmed from public sources unverified |
|---|---|
| Pricing | Price published by vendor |
| Small-practice fit | Entry price ~$25/mo; free tier or trial |
| Setup and integrations | Connects to: Google, Microsoft, Outlook; Also mentions: working with existing systems |
| Features | 5 of 24 listed capabilities: call answering, scheduling, transcription & dictation, multilingual, analytics & reporting |
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Disclaimer: This site covers administrative and operational workflows only. It is not clinical, legal, or compliance advice. Pricing and plan details come from vendor sites or third-party reviews as of the date shown and can change – confirm directly with each vendor and your compliance advisor before using any tool with protected health information.